Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be excluded from returns, such as personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. Include your order number and a brief description of the reason for the return. We will respond with instructions on how to proceed. Returns must be initiated within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund for the defective item.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory.